How do I return an item?

Returns accepted under the following agreement:

Non-fabricated items: Returns accepted
Fabricated items: Returns NOT accepted. Fabricated items include chain slings, wire rope sling, nylon slings, endless round slings, and other custom-fabricated products.

Return Policy:
  • Time If you wish to return an item, you must contact RuggedTow within 72 hours after receiving the item and the item must be in NEW (UNUSED) condition
  • Method of Refund - Refunds will be issued to the same form of payment used in the original purchase.
  • Product Condition - Product MUST be in NEW (UNUSED) condition for a return to be accepted.
  • Refund Contact - To initiate a return, contact our support line at 1-800-216-2183 or email us at
  • Charges - Buyer must pay Return Shipping. Original outbound shipping fee will not be returned.
  • Return Shipping Methods Accepted: Fedex, UPS, USPS, all common carriers